Version: 1.0
Last Updated: 1 September 2025
This Policy explains how Aleksandrs KomlaYovs delivers digital products and services purchased on https://aleksconsulting.online.
Please note: We do not ship physical goods.
1) Company Details & Contact
Legal Entity: Aleksandrs KomlaYovs
SIREN: 995 260 353
SIRET: 995 260 353 00017
Address: 25 RUE Paul Meurice, 75020, Paris, France
Email: info@aleksconsulting.online
Phone: +44 7367 059570
Website: https://aleksconsulting.online
2) Nature of Our Products & Services
All items offered are digital, including:
- Digital services: IT consulting, software-related consulting, implementation, maintenance, and support
- Digital materials: documentation, online resources, and service deliverables
Delivery is conducted electronically via download links, email, secure portals, or account-based access.
3) Delivery Methods
After successful checkout (or as agreed for post-payment services), delivery occurs through one or more of the following:
- Direct download link on the confirmation page
- Email containing access details or instructions
- Account-based access to platforms or shared workspaces
- Secure repository or workspace for service deliverables
4) Delivery Timeframes
- Instant digital access: Granted immediately after payment confirmation (emails typically received within minutes)
- Custom or project-based services: Order acknowledged within 1 business day; timelines and milestones shared based on project scope
- Subscriptions (if applicable): Access begins immediately upon activation
5) Non-Receipt of Access
If you do not receive access or delivery details:
- Check your inbox and spam/junk folder
- Verify that payment was successful
- Contact info@aleksconsulting.online for assistance
We guarantee delivery and will restore access at no additional cost.
6) Delivery Delays
Delays may occur due to technical issues, payment verification, or incorrect contact details.
If this happens, we will:
- Notify you promptly, and
- Provide replacement access or a full refund in line with our Refund Policy
7) Failed / Expired Downloads or Lost Access
If a download link fails, expires, or access is lost, contact info@aleksconsulting.online.
After verifying your purchase, access will be restored free of charge.
8) Proof of Delivery
- Digital services: Delivery of agreed artefacts (e.g., documents, reports, code) via email or secure workspace
- Account-based access: Activation confirmation and access credentials
9) Geographic Availability & Payment Methods
Our services are available worldwide, except where restricted by law or sanctions.
Regional payment options depend on payment service provider (PSP) availability.
10) Payment Processing
Payments are securely processed via trusted payment service providers (PSPs).
Access is granted only after payment confirmation is received.
11) Taxes, Invoices & Receipts
Invoices and receipts are issued electronically.
All applicable taxes, including VAT where required, are clearly displayed at checkout.
12) Changes & Effective Date
This Policy may be updated periodically to reflect changes in operations or regulations.
Effective Date: 1 September 2025